19bajee Terms & Conditions — Complete Platform Usage Policy

Welcome to 19bajee. These Terms & Conditions ("Terms") apply to your use of the 19bajee platform — including the website, mobile app, and all related services. By accessing the platform or creating an account, you are considered to have read and fully accepted these Terms.

19bajee operates under an international gaming license and provides services in Bangladesh and other selected countries. We believe transparency matters most — which is why these terms are written in plain language so that no member agrees without fully understanding them.

To open an account with 19bajee, you must provide accurate and complete information. Each person may only hold one account — if multiple accounts are found to belong to the same individual, all accounts may be suspended.

• You must register using your real name, mobile number, and date of birth.
• The mobile number provided at registration is used for OTP verification.
• KYC (identity verification) may be required before withdrawals can be processed.
• Each member is solely responsible for keeping their account password secure.
• Sharing your account or allowing others to use it is strictly prohibited.

For KYC verification, you can confirm your identity with any one of the following: National ID (NID), passport, or birth registration certificate. 19bajee reserves the right to request additional verification at any time for security purposes.

You must be at least 18 years old to register and play on 19bajee. Minors are strictly prohibited from accessing the platform. Any account registered using false information will have all its transactions voided, and the balance may be confiscated.

• Age is verified at the time of registration.
• Age re-verification may be required for large withdrawal amounts.
• Registration is not permitted from countries where online gaming is prohibited.

19bajee supports transactions in Bangladesh via bKash, Nagad, Rocket, and USDT. Deposits are typically credited within 2–5 minutes. Withdrawal requests are processed within 15 minutes.

• Minimum deposit: ৳300. Maximum single deposit: ৳5,00,000.
• Minimum withdrawal: ৳500. Daily withdrawal limit: ৳10,00,000.
• It is best to withdraw using the same method you used to deposit.
• Withdrawals may be restricted until KYC verification is complete.
• If you encounter any transaction issue, contact support with your transaction ID.

19bajee offers a range of bonuses and promotions — including a welcome bonus, weekly cashback, free spins, and reload bonuses. Each bonus comes with specific terms that you should read carefully before claiming.

• To qualify for a bonus, the specific conditions of the promotion must be met.
• Bonus funds cannot be withdrawn before the wagering requirement is met.
• The weekly cashback has no wagering requirements — you can withdraw it directly.
• Free spins are generally valid on specific games only and are subject to an expiry date.
• Combining multiple bonuses at the same time may not always be possible.
• If bonus abuse is detected, the account may be suspended.

19bajee reserves the right to modify or cancel any promotion at any time without prior notice. However, for ongoing bonuses, advance notice will be given where possible.

All betting on 19bajee must comply with the applicable rules. Slots, Live Casino, Sports Betting, and poker each have their own separate rules — it is advisable to review them before starting any game.

• All games use an RNG (Random Number Generator) — results are entirely random.
• Bets in Sports Betting cannot be changed once confirmed.
• The cashout feature is only available on selected betting markets.
• If an event is cancelled, the stake will be refunded.
• If a technical issue occurs during a bet, 19bajee will investigate and resolve the matter.

Odds in live betting can change rapidly. If the odds change after a bet has been submitted, the odds at the time of submission will apply.

19bajee is committed to maintaining a fair and secure platform. The following activities are strictly prohibited and may result in immediate account closure.

• Transactions involving money laundering or illegal funds.
• Creating multiple accounts to claim bonus benefits.
• Using hacking tools, bots, or any other automated systems on the gaming software.
• Threatening or harassing other members.
• Assisting with match-fixing or any form of cheating.
• Operating or managing an account on behalf of a minor.
• Attempting to complete KYC using false information.

In the event of a rule violation, 19bajee reserves the right to investigate, temporarily suspend, or permanently close any account. Where possible, the member will be notified before any closure.

• If an account is suspended, the balance will be held — and returned after the investigation if no violation is found.
• If you'd like to close your account yourself, contact support — your balance will be returned to you.
• Accounts inactive for an extended period (36 months) may be automatically marked as dormant.

19bajee stores your personal information with the utmost confidentiality. Your name, mobile number, and payment details are never sold or shared with third parties — they may only be disclosed to authorities when legally required.

For detailed information on data protection, please visit our Privacy Policy page.

19bajee places responsible gaming at the top of its priorities. Gaming is for entertainment — not a source of income. We want you to play for fun, not under pressure.

• Deposit Limit: Set a maximum deposit amount within a defined time period.
• Bet Limit: Set a maximum amount per bet.
• Session Limit: Restrict your daily or weekly gaming time.
• Self-Exclusion: Take a break from 7 days up to 5 years.
• Cooling-Off: Take a 24-hour break from gaming.

For more details, visit our Responsible Gaming page.

For any dispute, contact 19bajee's support team first — we aim to resolve it within 48 hours. If the issue remains unresolved through support, third-party arbitration is available via an international gaming dispute resolution body.

• Step 1: Contact support via live chat or email.
• Step 2: Submit a formal complaint — [email protected].
• Step 3: International arbitration body.

19bajee reserves the right to update these Terms & Conditions at any time. Members will be notified at least 7 days in advance of any significant changes.