Your data belongs to you — 19bajee never sells, rents, or uses your personal information without your consent. Read this policy to understand exactly how we have your back.
Every piece of information you provide on 19bajee is stored under strict security. We only collect what's necessary to run the platform, and it is never sold to third parties. You can view, update, or delete your data at any time.
This Privacy Policy applies to all services on the 19bajee platform — including the website, mobile app, live chat, and all associated channels. By using 19bajee, you are considered to have accepted this policy.
We understand that many people are hesitant about sharing information online — especially in Bangladesh, where digital privacy is still a relatively new concern for many. 19bajee respects these concerns, which is why this policy is written in plain, accessible language.
Good to Know: If this policy is updated, you will be notified in advance via SMS to your registered mobile number or by email. For significant changes, at least 7 days' notice will be given.
19bajee collects three types of data — what you provide directly, what is generated through your usage, and what is required for verification during payment or KYC processes.
| Data Type | Example | How to Obtain |
|---|---|---|
| Identity-related | Full name, date of birth, NID/passport number | Registration & KYC forms |
| Contact information | Mobile Number, Email Address | Registration Form |
| Payment information | BKash/Nagad Number, Transaction ID | Deposits & Withdrawals |
| Device information | IP Address, Browser, OS | Automatically |
| Gaming Activity | Game history, bet amounts | Platform logs |
| Location Data | Division and district (city level) | IP Geolocation |
We always follow a minimum data collection principle. If information isn't needed to operate the platform, we don't ask for it.
19bajee collects your data for specific, defined purposes — not assumptions. Every piece of information serves a clear objective.
19bajee stores your data on internationally certified servers. All data is kept in encrypted form — meaning even if someone gained access to the server, they would not be able to read it.
Your Responsibilities: Never share your password with anyone. 19bajee will never ask for your password by phone or SMS.
19bajee does not sell your data. In certain specific cases, limited information may be shared with third parties — and only with full transparency.
All of our third-party partners are bound by strict confidentiality agreements. They are not permitted to use your data for any purpose beyond their specific role at 19bajee.
The 19bajee website and app use cookies. Cookies are small files stored in your browser — they keep you logged in, remember your preferences, and help us improve our services.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Session | Keeping you logged in, security | Deleted at end of session |
| Security | Fraud detection | 30 days |
| Performance | Page Load & Usage Statistics | 1 year |
| Language/Theme | Remembering Your Preferences | 1 year |
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.
You have full control over your data at 19bajee. In accordance with GDPR and international data protection standards, you may exercise the following rights.
To exercise these rights [email protected]— email us or reach out via live chat in Bengali.
19bajee is strictly prohibited for anyone under the age of 18. If we become aware that a minor has created an account, that account will be immediately closed and all transactions will be cancelled.
For Parents: If you suspect your child is using 19bajee, please contact us immediately at [email protected]. We will take action within 24 hours.
19bajee retains all data for as long as your account remains active. When an account is closed, most data is deleted — however, certain information must be kept for a defined period to meet legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Transaction records | 5 Years | Financial Regulatory Requirements |
| KYC Documents | 5 Years | Anti-Money Laundering Law |
| Gaming History | 3 Years | Dispute resolution |
| Support Conversations | 2 years | Improving service quality |
| Marketing preferences | Until account closure | Remembering Your Preferences |
For any privacy-related questions, complaints, or requests, please reach out to 19bajee's data protection team. We take all requests seriously and aim to respond within 30 days.
Your data is protected on three levels — technology, policy, and people
All your data is protected with AES-256 encryption — the same technology used in banking and military systems. Even if a hacker were to gain access, they would find nothing readable.
19bajee's business model is built on gaming services — there is no need or intention to sell your data. This isn't just a policy; it's a core business principle.
Even 19bajee staff cannot access your data — only designated, authorized individuals can, strictly for work purposes, with all access logged.
Every three months, independent security experts review 19bajee's systems. Any vulnerabilities found are resolved immediately.
Viewing, editing, downloading, or deleting your data — it's all in your hands. Just send a message to our support team and it's done.
In the event of an unexpected incident that puts your data at risk, 19bajee will notify you within 72 hours — this is both a legal obligation and a commitment we stand by.
Straight answers to the most frequently asked questions about accounts and data policy